No se lo digas a nadie... así

by Francisco Gavilán

Learn to speak with emotional correctness and improve your relationships through emotional intelligence. This book teaches you how to: make and receive criticism without anyone feeling offended; listen effectively and achieve empathy; praise and thank appropriately to motivate others; give negative responses without others feeling rejected; disagree without being unpleasant through assertiveness; avoid excuses and communicate effectively in difficult environments.

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